Shipping & Returns
Shipping Policy
All orders placed before noon are dispatched on the same day.
All orders placed on Saturdays, Sundays and Public Holidays are processed on the following business day.
Due to current COVID-19 Situation, there might be delays in regular shipping times. We will continue to dispatch our orders as per the above. Always refer to your tracking number to keep track of the status of your shipment.
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FREE Standard Shipping
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Free Shipping Australia wide for any amount with a delivery time of 2-6 Business Days. Shipping rates are for orders up to 5kg locally. The shipping rates for all orders more than 5kg will be confirmed with you before dispatch of the goods. Please note that we do not ship overseas.
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Express Shipping Australia
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Express Shipping Australia wide for any amount with a delivery time of 1-2 Business Days can be arranged at a cost of $15. Shipping rates are for orders up to 5kg locally. The shipping rates for all orders more than 5kg will be confirmed with you before dispatch of the goods.
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Return & Exchange Policy
Return, refund or exchange will be accepted only for defective or damaged products.
Our policy is 30 days from the date of purchase. Unfortunately, no refund or exchange will be accepted more than 30 days from the date of purchase.
You must show that the product(s) purchased was received by you in a defective or damaged condition and must be in its original packaging. You must provide proof of purchase or receipt.
You must not send your purchase back to the manufacturer. All returns and refund must be sent to Dead Sea Skincare Australia. A return address will be confirmed with you. You are responsible for the shipping cost of sending the product(s) to us.
Only items that are defective or damaged will be refunded or exchanged once we have received and inspected the product(s). We will notify you by email if your refund or exchange is approved. If your refund is approved, your refund will be automatically applied to your original payment method within a few business days and will exclude the original shipping charges. You will need to pay additional shipping charges for any exchange.
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